Directorate of Estates and Facilities


MSU Services

The unit provides responsive and efficient delivery of the day to day maintenance and repair of building and engineering infrastructures across all the campus academic, administrative, commercial and residential buildings.

The unit carries out this maintenance and repair function by means of internal direct labour, measured term contract and specialist contract labour whilst ensuring the estate is maintained in a safe and compliant condition. It works within the policies, procedures and legislative frameworks and to generic and job specific risk assessments and method statements.

The Maintenance Services Unit Manager and his teams have responsibility for the following:

  • Risk Management
  • Health and Safety Management
  • Maintenance and repair to buildings internal and external fabric under Measured Term Contracts.
  • Maintenance and repair to buildings internal systems
  • Maintenance of electrical installations and distribution systems
  • Maintenance of mechanical installations and distribution systems
  • Small works projects, building, electrical and mechanical
  • Specialist maintenance contracts - fire alarms, emergency lighting, lifts, a/c and refrigeration, boilers, controls systems, safety systems, pressurisation units etc.
  • Estates procurement and stores management
  • Compliance Management of Legionella
  • Standby and out-of-hours callout systems

Requests for repairs and enquiries for all properties, except residential accommodation, should be made to the Helpdesk which is operational from 9:00am to 4:00pm Monday to Friday, except Bank Holidays.

Outside of these hours, emergencies should be reported to Security Services who will activate the out of hours callout service.

Requests for repairs and enquiries for residential accommodation should be made through Building Maintenance