Client Services Unit - About Us
The Client Services Unit has a custodial role in the strategy management of the estate and brings together a number of estates and facilities client-side functions with the aim of providing a single point of service delivery for internal and external stakeholders working with the Directorate.
Its principal objectives are to:-
- Ensure statutory compliance in all key aspects of building ownership and occupancy. Manage a strategy for delivery of appropriate standards and associated recurrent investment requirements.
- Maintain design and specification standards across all construction work including maintenance, refurbishment, and new build, via a project approval process.
- Maintain building condition through the management and delivery of a 10 year Long Term Maintenance plan across all buildings and related infrastructure.
- Maintain an electronic record of key building archive/pre-construction information including Health and Safety files, O+M manuals and project archive across all assets.
Policies & Procedures
- FSAN 1 - FLASH BANG DEMONSTRATIONS
- FSAN 2 Fire Doors
- FSAN 3 Means of Escape, Fire Exits
- FSAN 4 Helpdesk Use for Fire Safety Repairs
- FSAN 5 Means of Escape-Housekeeping, Fire Safety Checks and Maintaining Clearway
- FSAN 6 Means of Escape Prevention Guidance on Maintaining Clearways
- FSAN 8 Dealing with "No Access" management issues following Fire Risk Assessment
- FSAN 9 Powered Wheelchairs, Scooters and PLEVs
- EPM ES02 University of Manchester Green Roof and Wall Policy
- EPM FM1 - Maintenance Strategy
- EPM FM2 - FMC Service Level Agreement
- EPM FM5 Emergency Incident Response & Out of Hours Call Out Procedures
- EPM GM1 - Records Management Policy Jan 2021 (1)
- EPM GM4 - Space Allocation and Relinquishment Procedure
- EPM GM5 - CAD and Modelling Standards
- EPM GM10 - Building Name Procedure
- EPM GM11 - Room Numbering Procedure
- EPM GM13 - Signage Strategy
- EPM HS1 – Health, Safety and Wellbeing Arrangements
- EPM HS4 - The Management of Water Systems and Control of Legionella
- EPM HS5 - Facility A Contingency Plan
- EPM HS6 - Anatomy Suite & MSSSC Contingency Plan
- EPM HS12 - Permit to Work and Controlled Access Procedure
- EPM HS14 - Construction (Design and Management) Regulations 2015 Procedures
- EPM HS14a - CDM 2015 Appendices to Procedures - Aug 2019
- EPM HS14b H&S Files - August 2019
- EPM HS14c Pt1 H & S File Submission
- EPM HS14c Pt2 H & S File Submission
- EPM HS15 - Estate Ownership and Occupancy
- EPM HS16 - Electrical Shutdown Procedure
- EPM HS17 - Gas Safety Management Arrangements V0820
- EPM HS18 - Energy and Utility Policy 25 09 2019
- EPM HS20 - Mercury Guidance 1.03.21
- EPM HS25 Asbestos Management Plan 2024
- EPM HS25A Estates Asbestos Policy 2024
- EPM HS30 - Fire Safety Signs
- EPM HS31 - Fire Safety Management Policy
- EPM HS32 - Guidance for New Projects - Fire Strategies.4619
- EPM HS33 Fire Risk Assessment Strategy
- EPM HS34 - Passive Fire Protection FP.4619
- EPM HS37 - Fire Alarm Management Policy
- EPM HS38 - Sprinklers and other Water Suppression Systems
- EPM PM2 - Project Allocation and Project Monitoring Process
- EPM PM3 - Project Procedures Flowchart
- EPM PM4 - University Project Manager Guidelines
- EPM PM5 - Project Management Procedures
- EPM PM6 - Code of Practice for Contractors on Campus
- EPM PM7 - Code of Practice for Design Teams
- EPM PM7 Appendix 1 - Key Personnel
- EPM PM7 Appendix 2 - Key Documents
- EPM PM7 Appendix 4 - ES Tracker Lite
- EPM PM7 Appendix 5 - Sign off form
- EPM PM7 Appendix 6 - Stage Report Logging Procedure rev 2
- EPM PM7 Appendix 9 - Derogation schedule
- EPM PM8 - Standard Electrical Specification
- EPM PM9 - Standard Lift Specification
- EPM PM10 - University BMS Policy
- EPM PM11 - Standard Access Control Specification
- EPM PM14 - Disable Access Guidelines
- EPM PM15 - Project Sponsor Handbook
- EPM PM16 - Role of the Project Sponsor
- EPM PM17 - Project Committees
- EMP PM18 - University of Manchester Landscape Masterplan
- EPM PM19- Structured Cabling Specification
- EPM PM20 - Project Completion and Handover
- EPM PM21 - Energy and Water Metering Specification - AUG19
- EPM PM22 - Air Conditioning Policy
- EPM PM24 OEAM GROUP DATA REQUIREMENTS
- EPM PM25 - Employers Information Requirements (where BIM has been agreed)
- EPM PM25 Employers Information Requirements Appendix C
- EPM PM26 Standard CCTV Specification
- EPM PM27 Procedures for Greenhouse Gas Emission Trading Scheme
- EPM PM28 Design Guide for WC Refurbishments and Installations
- EPM PM29 - UOM Application of BIM