Cleaning Provision

House Services In-House Cleaning

House Services provide the delivery of an internal building cleaning service within approximately 80 academic and administrative buildings within University premises. The service covers all non-residential buildings, from the Graphene Engineering
Innovation Centre on Sackville Street along and including Oxford Road, and off site buildings at Jodrell Bank, Broomcroft, The Firs, WMIC and Dalton Cumbria. Residencies are not included within the remit of House Services, but managed by Directorate of Student Experience.

House Services employ approximately 420 staff plus cleaning contractors on various shift patterns to ensure the cleaning of all areas are carried out with minimum disruption to the occupants. Staffing comprises of in-house staff along with a number of agency staff from the local community who have been employed to support the University Social Responsibility agenda.

House Services provide a service that is highly responsive to customer needs with the ever changing requirement and supports the University in enhancing the Student Experience. All Staff are trained in-house in Building Cleaning Support, and the output standards are specified within the Service Standards Statement - a copy of which is available on Useful Links.

Each Building has house services superision in the way of a cleaning supervisor, assistant cluster manager and a cluster manager. These are responsible for auditing the standards within each building on a daily basis. Any cleaning issues should be directed to one of these supervisors as indicated on the contact list.

To ensure we have an effective response to customer needs on the campus, any unresolved issues can be directed to:

Angela Chant, House Services Manager: 07917 245 145 angela.chant@manchester.ac.uk

Simon Carroll, Deputy House Services Manager: 07876 577 460 simon.carroll-2@manchester.ac.uk

Contractor Cleaning

The contractor works to the same Service Standard Statement as House Services. The contractors are supported by internal Building Attendants who provide cleaning, portering and postal services.

The contractor is:

  • Bullough's Cleaning Services Ltd

Special Cleans

Over and above the regular cleaning, House Services are able to provide or arrange special cleaning. This may be a requirement for a bespoke service such as:

  • Clean laboratories.
  • Customers additional requirements above and beyond the Service Level Agreement.
  • After an emergency or unexpected incident.
  • Industrial carpet cleaning
  • Upholstery cleaning
  • Additional deep clean
  • Workshops

Any clean that is above the Service Standards Statement may incur a cost. For further details please contact:

Angela Chant, House Services Manager: 07917 245 145 angela.chant@manchester.ac.uk

Simon Carroll, Deputy House Services Manager: 07876 577 460 simon.carroll-2@manchester.ac.uk